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FAQs

Kindly be informed that our products are handmade so there may be slight variations in colour, shape, size or texture. 

WHAT PHONE MODEL DO YOU CARRY? 
 
iPhone: 6, 6S, 6 & 6S Plus, 7, 8, 7 & 8 Plus, X, XS, XS Max, XR
Samsung: S9, S9 Plus, Note 9
Huawei: P20, P20 Pro, P20 Lite
If we don’t carry your model please send as a short message as we continuously add new models and yours might be launched shortly.
 
IS THE NECKLACE LENGTH ADJUSTABLE? 
Yes, the cord is adjustable meaning you can decide how you wear it.
 
DOES THE PHONE CASE PROTECT MY PHONE?
The phone case has a shockproof TPU housing which is flexible but stable. The product however, does not guarantee 100% protection for your mobile phone. Furthermore, phones may obtain scratches from split rings or small particles that stray into the case. Please handle with care at your own risk.
 
CAN THE CORD NECKLACE BE CLEANED? 
Ropes are made from Polypropylene multifilament fibre. PPM does not absorb moisture and doesn't get dirty quickly. However, as the necklace is attached to the case we don’t recommend to wash it but to wipe down with a cloth.
 
WILL THE PHONE CASE TURN YELLOW? 
The TPU, PC casing does not turn yellow easily but there might be natural yellowing over time due to the interaction of TPU and UV rays.

CAN I CHANGE OR CANCEL MY ORDER? 
Order changes or cancellations can only be accepted if your order has not already been dispatched. In order to request a change or cancellation  please send an email to hello@berlinbondi.com
 
HOW CAN I USE A DISCOUNT CODE? 
Discount codes can be applied on the final page of check out before payment. All prices on the cart page exclude shipping charges.
 
DO I HAVE TO PAY CUSTOMS AND DUTIES? 
In general the value of our products should be below the taxable value of goods in most countries. Nevertheless, kindly note that Berlinbondi do not hold any responsibility for any import duties or taxes associated with your order. In case you are not sure please check customs regulations of your country to ascertain if any additional charges will be applied to your order. 

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