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Shipping & Returns

SHIPPING RATES & TIMES 

                                     
Shipping time in business days
 Price in USD for standard shipping non registered
Singapore
2-3
FREE
Malaysia, Hongkong, Indonesia, Taiwan, Thailand, Philippines, Macau
3.5 3.5
Australia
5-7 4.5
Europe
6-10 4.5
US & Canada
8-10 4.5
Rest of the World
8-12 5.0


SHIPPING & DELIVERY

Berlinbondi ships worldwide via DHL. Products are dispatched within 1-2 working day and upon payment receipt. Shipping costs will be applied based on location and order specifics upon check out. Once you have placed an order via our online shop you will immediately receive a confirmation email. Tracking info will be included in your dispatch email if you choose the option registered shipping.

All orders will be sent out based on the address provided by the customer. Any failure to deliver due to errors, omissions in address will be charged a handling fee of $5. Postage to resend will be borne by the customer. Once items have been dispatched via standard shipping (not registered), they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the customers’ responsibility to lodge an investigation with DHL. No refunds or replacements will be given for products missing or damaged in transit.

If the product was marked with 'pre-order' at the time of purchase, your item will ship automatically when in stock and a dispatch email will be sent.
 
 
CUSTOMS & DUTIES
 
Berlinbondi do not hold any responsibility for any Import Duties, Taxes, Fees and surcharges levied by the destination countries associated with your order. Should you be charged Duties or Taxes upon receiving your parcel, you will be responsible for covering these costs. Please check customs regulations of your country to ascertain if any additional charges will be applied to your order.

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition.
 
 
RETURNS & EXCHANGE
 
We accept refunds & exchanges only in the event of a defected product or incorrect product that does not match the order that was placed. For defective and incorrect items, we have a 7-day exchange policy upon receipt of order and Berlinbondi will pay for the packaging and postage costs.
 
In the unfortunate event that the wrong cover was ordered, we will be happy to change the order for you before the item is shipped. However, once the order has been shipped, an exchange can only be offered if the shipping costs to return the wrongly ordered item are born by the individual.
 
To be eligible for an refund or exchange, your item must also be unused and in the same condition that you received it and in the original packaging.
 
After we have inspected the received parcel, we will mail out the correct phone model to you within 2 working days.
 
Any items to be returned for a refund or exchange must be sent to the following address:
 
Berlinbondi Pte Ltd
15 Pandan Crescent, Level M1, Zone D
Singapore 128470
 
  
REFUNDS
 
Berlinbondi does not offer refunds on goods due to change of mind, items that are on sale or purchased via a gift card. We will only offer a refund if the product is faulty beyond repair or if an alternate style is unavailable for exchange.
 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return we require a receipt or proof of purchase, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
 
 
 

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